Sr. Technical Support Rep
January 2010 — Present
At LPL Financial I am the senior team lead for my team. We assist financial advisors with a proprietary web-based technology platform named BranchNet, it runs applications within it that utilize Java, Adobe, and other 3rd party vendors. My technical support team troubleshoots Adobe issues when opening secured document images. We assist with setting up email clients on Apple Mail, Outlook, and mobile devices. General navigation of re-balancing, portfolio management, opening accounts, and general navigation of all of our software.