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Zak Winnick

Zak Winnick

IT Systems Support Analyst

OHL

Greater Nashville Area

IT Systems Support Analyst

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OHL

IT Systems Support Analyst

Provide basic telephone based technical support for IT based systems, create tickets for support issues as received, route tickets to appropriate personnel for resolution, address Support Center and new service requests in priority order and tracking through resolution/delivery, aid in troubleshooting failed peripheral equipment and desktop systems, and identify and facilitate technical issues that warrant an escalation processes based on priority or urgency.

Additional responsibilities include assisting in developing and improving the Support Center’s efficiency and its customer service rating, documenting and recording data pertaining to technical events and incidents in the OHL tracking system, and performing routine Active Directory administrative tasks.

Career medium 06
Career

The Hermitage Hotel

Reservations Coordinator

Promoted rooms and services by taking inbound calls from guests interested in making reservations. Answered the telephone and greeted prospective guests in a friendly manner using clear verbal communication. Listened to callers to understand inquiries and requests. Promptly provided accurate information regarding availability, accommodation types, transportation to and from hotel, rates, etc. Promoted marking programs, and assigned reservations based on guest preferences and availability.

Additional responsibilities include: Handling guest complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel was fully committed, and room blocking to maintain recognition of Hermitage Club members, as well as other VIPs and upgrades while maintaining room type balances.

JRK Hotel Group

Assistant Front Office Manager (Holiday Inn Express - Downtown Nashville)

Supervising Front Office staff, overseeing Front Desk operations to ensure the optimal level of service and hospitality was being provided to to guests, resolve guest issues, coach Front Desk team members, and maintain established information and communication sources (such as department log books) in order to enhance department communications and operations.

Additional responsibilities include: Scheduling Front Desk operations, championing the IHG Rewards Club loyalty program, and providing on-going service-related training to team members.

Omni Hotels and Resorts

Ideal Services Supervisor (Nashville, TN)

Responsibilities included: Conducting formal and on-going training programs with all Ideal Services Agents to ensure agents are aware of current policies and procedures, assist agents to role model proper procedures and standards, evaluating staffing requirements and scheduling accordingly (adhering to budget goals and business demands), prepare and submit daily/weekly payroll records, and coordinate emergency and system failure procedures.

Additional responsibilities include: Working with Front Office management to provide feedback on their team's performance, handle disciplinary problems and counsel employees to hotel standards/policies, and fostering and promoting a corporative working climate, maximizing productivity, and employee morale.

Aloft Cool Springs/Nashville

Front Office Manager

Responsibilities included: Supervising Front Office and Food & Beverage staff, overseeing Front Desk operations to ensure the optimal level of service and hospitality is being provided to guests, resolve guest issues, coach Front Desk team members, and maintain established information and communication sources, such as department and Front Desk log books, in order to enhance department communications and operations.

Additional responsibilities include: Scheduling Front Desk operations (including Front Desk, Engineering, and Food & Beverage departments), championing the Starwood Preferred Guest loyalty program, and providing on-going service-related training to team members.

Cosmopolitan of Las Vegas

Resort Services Coordinator

Responsibilities included: Assisting the Resort Services Team by managing the internal communications to all CoStars. Develop daily strategies to insure the effectiveness of operating information available electronically to all staff, and their access to all available resources is maintained.

Develop online training modules to increase CoStar knowledge and awareness of Property operations, special events and other activities to ensure business goals are achieved.

Additional responsibilities include: Researching and reporting on employee activities, including use of applications; improving departmental performance based upon employee feedback; and collaborating with interdepartmental teams, including the Marketing Team, to ensure all internal communications follow Brand Standards and are up to date.

MacTek

Service Manager

Responsibilities included: Customer training on various Apple hardware and software products. Hardware/software troubleshooting and repair, as well as off-site installation and technical support of client/server hardware and software for MacTek’s commercial clients.

Apple

Genius

Responsibilities included: Hardware and software troubleshooting and repair of all Apple products; customer interface for training, and serving as a resource to all store employees (for all three Apple Retail locations in Las Vegas).

Other responsibilities included: Assisting the Lead Genius and Genius Administrator in scheduling, maintaining parts stock, and training technicians.

International Resort and Leisure Operations Consultants, Inc.

Senior Project Manager, Scheduling and Budgeting

Responsibilities included: Supervision of design and construction projects at multiple locations throughout the United States. Preparation of weekly and monthly reports documenting their status; managing project budgets (often in the $10 million range) and their progress schedules.

Additional responsibilities included: Direct interface with all project team members (i.e. architects, engineers, contractors, estimators, etc. and field supervision of their efforts.

Six Flags California

Operations Supervisor

Responsibilities included: Managing multiple major theme park ride locations and crews; assisting guests with questions and concerns, insuring safe operations of the rides and attractions, and training of all employees.

iHeart Media

Production Intern

Reporting directly to the Program Director, responsibilities included assisting in creation of daily playlists for all on-air shifts in the Prophet and Selector systems, loading and cataloging music in to the Prophet system, performing website maintenance as needed, and creating and maintaining station promotions.

Other responsibilities included maintaining and organizing playlists for archiving and record keeping purposes.

College of the Canyons

Associate of Arts, Media Arts: Radio/TV/Film

KUGR Radio, Assistant to the Department Chair (2002-2004)

Education medium 04
Education