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Yvonne Garcia

Yvonne Garcia

Customer care agent (call center) Tier 2 bilingual

Advantage Technical Resources: H&R Block

Kansas City, MO

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Premier Resources

Bartender

Cash handling, customer interaction, station prep/ breakdown, countdown drawer, report to superiors, memory of various drinks, etc...

Career medium 02

Advantage Technical Resources: H&R Block

Customer care agent (call center) Tier 2 bilingual

First response for clientele referring to a H&R Block tax office. Using multiple data systems to best assist the client and complete the objective at hand. Being able to assist clients with their financial needs and being responsible for correctly handling clients’ accounts in a sufficient time . This is a call center for H&R Block assisting the clients at the office with a debit card product and checking their refund status and assisting them with any issues.

Career

UMB Bank Financial

Teller 1 bilingual

Basic computer skills (email, company accounts, teller programs) customer interaction, money transactions: deposit, withdrawal, change, bonds, transfers, etc...cash handling, documentation of all transactions, being responsible for the confidentiality and security of sensitive customer information, cross-sell (credit cards, loans, bank accounts etc...).

Career medium 04
Career
Education medium 03

MCC Penn Valley

Associates, Associates of the Arts

I will be obtaining my Associates degree here then transferring to UMKC to finish my Bachelors Degree in an undecided field. The Associates of the arts degree I'm pursuing now is a basic prerequisites degree specifically for transfer students. Basically I get the general classes here then transfer on at the university to higher level courses in the field of study I choose for my Bachelors degree. I have currently taken 33 credit hours obtaining a GPA of 3.0.

Education

North Kansas City Adult Education

GED, General studies

Accomplished on the first try with scholarship qualifying scores.