American Eagle Outfitters
July 2015 — Present
As a Sales Lead, my duties still focus on putting our customer first and making sure that they have the best shopping experience possible. While staying focused on the customers' needs, I work closely with the store manager and the assistant managers to set goals for the day, the week, the month, and the year, while also creating a strategy to meet those goals with our store resources and the sales associates. We utilize teamwork strategies to reach our full potential and to meet our goals, and, hopefully, exceed them.
While also working as the manager on duty during specific hours of the day, I make sure sales associates maintain product and marketing standards so that the customer has a pleasant and easy-to-manuever shopping experience. In order to do so, one of my focuses is to train and coach sales associates to help them understand how to truly put their customer first and to help improve their own strategies to maintain store standards and how to work better in a team environment.
As a sales lead, it is also one of my duties to focus on making sure our company's loyalty goals are met by setting goals for our cashiers, and sales associates, to meet on a daily basis in order to meet our company's weekly, monthly, and yearly goals as well. This means that there is always a major emphasis in observation, coaching, and training associates as best as I can to help them succeed and meet their goals.
The other major new responsibility that I have taken on is that I now have the responsibility of opening and closing the store according to company procedure, which means I am responsible for handling large amounts of cash, store maintenance duties, loss prevention training and follow through, as well having keys to a high-volume store for a major, multi-billion dollar, global company.