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Yolanda Purdy

Yolanda Purdy

Instructional Designer and Developer

Medica

Instructional Designer and Developer

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Medica

Instructional Designer and Developer

I design, develop and deliver engaging and interactive eLearning and face-to-face courses for field brokers, Inside Sales and Customer Service.

ProQuest

Contract Instructional Designer

Developed interactive instructional eLearning modules for ProQuest international sales team using Storyline.

Capella University

Academic Advisor

Masters in Counseling
Harold Abel School of Social and Behavioral Sciences

• Designed and delivered time management resource training and learning board game designed to coach advisors on how to speak about the time management resource
• Prioritize multiple job duties and professional development while consistently meeting and exceeding deadlines and performance expectations
• Identify success strategies with learners through effective questioning and active listening
• Create personalized solutions for learners by assessing needs and providing clear options and direction so learners can make informed decisions

Career medium 06
Career
Career medium 04

Capella University

Instructional Design Intern

• Design and develop a doctoral Public Service Leadership course to meet program-level objectives in partnership with subject matter expert (SME)
• Design course objectives and curriculum with mentor and SME to meet professional and program standard; and presented content to curriculum committee
• Consulted with the clients to determine the vision and direction of the course and ensure continuous alignment throughout the design phase
• Coordinated weekly working meetings with SME and mentor to develop the course
• Work with SME to create appropriate content and materials to meet objectives and learning outcomes
• Utilize effective questions, judgment, and understanding to apply Backwards Design and ADDIE model while abiding by university instructional design standards
• Apply proper theory and technique when considering organization of units, assignments and discussions to ensure that each objective is assessed for Quality Matters standards
• Collaborate with key project players to deliver optimal learning solutions that aligned with course objectives
• Managed the course development cycle while consistently meeting deadlines and client standards
• Create scenarios to convey different aspects of maximizing effectiveness of learning through discussions, assignments, and media
• Determine and select appropriate media to support the learning of new and complex concepts
• Utilize Bloom’s Taxonomy to create scoring rubrics, course objectives, and unit objectives suitable for doctoral level learners
• Design storyboards to specify requirements for the Interactive Designer to collaborate on creating course media
• Utilize Celeste (course authoring tool) to create the e-Learning course

Career

Capella University

Advising Engagement Specialist

• Promotion to senior level position
• Planned and facilitated tri-weekly team call coaching sessions resulting in increased call confidence and knowledge
• Worked with two supervisor clients to assess the needs for an Enrollment Representative (ER)Advising Engagement Representative (AER) PeopleSoft CRM systems training
• Worked with ER SMEs to determine content for AER CRM systems training
• Utilized Adobe Captivate 6 and PeopleSoft CRM to design asynchronous portion of a blended delivery AER CRM systems training
• Designed and delivered AER queue call training resulting in streamlined AER queue support
• Evaluated training using reactionary, learning, and transfer data from evaluations and supervisor interviews after trainings
• Utilized Microsoft OneNote to create a supplemental queue call library for further support
• Created call coaching scoring rubrics for the Learner Engagement Center for unified call scoring across the division
• Consistently met and exceeded performance expectations, while completing daily tasks and team and organization-wide projects

Career medium 06
Career
Career medium 03

Capella University

Advising Engagement Representative

• Process registrations and order requests
• Respond to learners, staff, and faculty requests via email and phone
• Connect with and direct learners to appropriate departments for academic assistance
• Data entry using CRM, PeopleSoft, and Microsoft Excel
• Meet and exceed team calling goals
• Provide daily support to learners on standard issues including documentation and full resolution
• Perform tracking activities, redirecting discrepancies to department leadership
• Assist learners with general advising questions

Career

Americorps VISTA for Minneapolis Public Schools

Volunteer Coordinator

• Developed timely and informative volunteer material for families, corporate, and community partners based on the vision and mission of both organizations
• Designed and implemented HIV Awareness project for middle school age youth
• Coordinated a pilot e-mentoring program with school and General Mills Asian Heritage Network
• Designed and facilitated curriculum for a summer spoken word class for 6th-8th graders with the summer school program

Career medium 06
Career
Career medium 05

University of Wisconsin Foundation

Student Fundraiser

Through outbound calling, motivated alumni to donate to the university by clearly communicating needs and building rapport
Contacted over 2,000 alumni and raised over $43,000 in two years
Met and exceeded goals and expectations of organization



Ronald E. McNair Post-Baccalaureate Achievement Program

Career

University of Wisconsin-Madison

BA, History

Capella University

MS Education, Training and Performance Improvement and Instructional Design for Online Learning