Assistant Store Manager
November 2007 — Present
Assistant Store Manager, Cottage Grove, IL (2012-Present)
Support functionality of daily operations, including management of staff, revenue and account documentation.
Perform quality control through administering customer surveys, collecting and analyzing data to develop concrete process improvement plans.
Successfully completed 2013 six-month Retail Management Development Program in Chicago, IL. Honed sales, customer service and management skills under the tutelage of top sales performers.
Instrumental in store’s receipt of a 93% rating during secret shopping survey and solely responsible for doubling wired and tablet participation at two locations. Diligence resulted in a status of 100% Participation in Digital Life Sales for the month of February 2014.
Retail Sales Consultant, Oak Park, IL (2007-2012)
Drove sales through intrinsic motivation and use of outstanding customer service skills.
Remained abreast of company product details, new technologies, and promotions in order to accurately respond to comfortable inquiries and add value to my position.