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Yesenia Antùnez

Yesenia Antùnez

Assistant Store Manager

AT&T Mobility

Chicago

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AT&T Mobility

Assistant Store Manager

Assistant Store Manager, Cottage Grove, IL (2012-Present)
Support functionality of daily operations, including management of staff, revenue and account documentation.
Perform quality control through administering customer surveys, collecting and analyzing data to develop concrete process improvement plans.
Successfully completed 2013 six-month Retail Management Development Program in Chicago, IL. Honed sales, customer service and management skills under the tutelage of top sales performers.
Instrumental in store’s receipt of a 93% rating during secret shopping survey and solely responsible for doubling wired and tablet participation at two locations. Diligence resulted in a status of 100% Participation in Digital Life Sales for the month of February 2014.

Retail Sales Consultant, Oak Park, IL (2007-2012)
Drove sales through intrinsic motivation and use of outstanding customer service skills.
Remained abreast of company product details, new technologies, and promotions in order to accurately respond to comfortable inquiries and add value to my position.

Career medium 06
Career
Career medium 03

CHICAGO DEBATE COMMISSION

Program Leader

CHICAGO DEBATE COMMISSION, Chicago, IL 2003-2007
Program Leader
Served as a mentor, coach and judge for Chicago Public Schools Debate Tournaments geared towards complex political and social issues.
Managed organization of files and documents related to participation and scoring.
Led students in individual improvement efforts regarding use of critical thinking, research, analysis, and public speaking acumen.

Career

University of Phoenix

Business Administration

In Progress