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Yanjing (Jane) Li

Yanjing (Jane) Li

Central Teller

RBC Royal Bank

Richmond Hill, Ontario, Canada





RBC Royal Bank

Central Teller

Helped business clients managing their cash flow in daily basis
 Offered additional advice beyond the immediate needs and completing everyday banking reviews to save clients time and money
 Responsible for branch cash management and unit operational requirements
 Took ownership of client problems at first point of contact
 Attended bi-weekly coaching session with SAMBP for delivering better service for client

Career medium 02
Career medium 01

Dr. Bernstein Diet and Health Clinics

Customer Service Representitive

Provided detailed program and pricing information by phone, fax or email
 Filed and solved patient’s complaint properly and correctly
 Transferred patient inquires to the appropriate Head Office extension
 Entered data required for the Call tracking system
 Photocopied documents for office projects
 Booked appointment for patient who needs help through MRM system
 Helped managers to finish office projects and provided general administrative support
 Processed orders and charges through bank machine and performed daily and month batch out
 Covered receptionist position while break or vacation
 Helped accounting department for data entering and basic bookkeeping tasks


York University

B.A. Honours, Double Major of Health and Society & Psychology

Music of Conservatory of Hangzhou Normal University

B.A. Honours, Music Education