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Yana Shishmanova

Yana Shishmanova

Sitefinity Account Manager

Telerik

Bulgaria area

Sitefinity Account Manager at Telerik

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Telerik

Sitefinity Account Manager

- Enhance the experience of Sitefinity CMS clients by developing strong relationships and by providing exceptional customer support.

- Actively solicit customer feedback and work with Product Management to communicate customer needs, enhancements, and priorities.

- Work with Sales teams to promote Sitefinity to prospective customers.Drive revenue by: proactively building relationships, increasing customer retention and obtaining references.

- Reported to the management team on a weekly basis, providing accurate information on client activity and profitability as well as discussing problems / opportunities in existence

- Coordinated processes among other company departments to make sure all tasks are completed successfully and on a timely manner