Sitefinity Account Manager
August 2012 — Present
- Enhance the experience of Sitefinity CMS clients by developing strong relationships and by providing exceptional customer support.
- Actively solicit customer feedback and work with Product Management to communicate customer needs, enhancements, and priorities.
- Work with Sales teams to promote Sitefinity to prospective customers.Drive revenue by: proactively building relationships, increasing customer retention and obtaining references.
- Reported to the management team on a weekly basis, providing accurate information on client activity and profitability as well as discussing problems / opportunities in existence
- Coordinated processes among other company departments to make sure all tasks are completed successfully and on a timely manner