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Yana Bailey

Yana Bailey

Receptionist/Billing Assistant

Women for Women's Health

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Women for Women's Health

Receptionist/Billing Assistant

 Retrieves messages from voice mail and forwards to appropriate personnel.
 Answers incoming telephone calls, determines purpose of calls, and forward calls to
appropriate personnel or department.
 Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
 Answers questions about organization and provides callers with address, directions, and other information.
 Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
 Monitors visitor access and issues passes when required.
 Updates appointment calendars.
 Receives, sorts, and routes mail; maintains and routes publications.
 Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
 Takes payments for services and products.

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