U.S. Department of Labor
Chief Innovation Officer
June 2011 — Present
As the Chief Innovation Officer for the U.S. Department of Labor, I oversee the research & development agenda for open government, digital products, introduction of new technologies to jump-start the workforce system, enhance agency customer service, and the use of open data ecosystems to protect workers and encourage problem solving. See below for highlights:
• Advised 13 line agencies and 6 service agencies, and co-managed a $12.5 billion budget encompassing 17,000 employees and 10 regions.
• Co-managed the turnaround of U.S. DOL, from a second to last ranked data-driven agency in government to being ranked #1 by the Government Accountability Office.
• Developed and led DOL’s Customer Service Modernization Program, a $10 million effort to modernize operations covering 17,000 employees.
• Established key relationships with numerous venture, technology and ideation hubs across Silicon Valley to kick-start workforce-related solutions and start-up creation.
• Chief architect of Worker.gov, a dynamic platform that provides personalized worker protection, fair pay and unlawful discrimination information to workers.
• Launched DOL’s Digital Services Strategy Group, providing technological, operational and procurement innovation across all public facing agencies resulting in faster acquisition, adoption and roll-out of new technology.
• Co-created the National Workforce Data Initiative, a public and private partnership, to enable
inter-operability, facilitate a taxonomy, and create easy access data points for underlying jobs, skills, training, and wages.
• Led the establishment of DOL’s Innovation Council, an innovation accelerator providing employees and external stakeholders with an interactive platform to solve people, process, policy, data and technology challenges.