Service 1st Federal Credit Union
January 2013 — Present
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Accountable for overseeing branch operations, ensuring branch operational integrity, and training, managing, scheduling, and leading branch staff to ensure the attainment of all sales and service goals.
Implements targeted sales/marketing processes while generating additional bank business through in-branch sales, phone sales, and external business development.
Served as an expert on strategic implications unique to individual store traffic, drive times, seasons, etc. in the store while monitoring sales, employee productivity, merchandising standards, and customer service.
Trained staff to focus on selling strategies, executed company strategies, provided customer service, and managed participation in community events to position the store as a leader within the community.
Ensured employees were fully trained, all applicable training was completed, and new skills were applied on the job. Provided ongoing training to employees in selling techniques and customer service skills.
Employed P&L/scorecard data to analyze business results and take advantage of opportunities. Selected as a member of ALT (Advanced Leadership Training) for Best Buy’s Philadelphia District.
Promoted from Customer Experience Coordinator due to exemplary performance.
Obtained information to complete initial applications, processed applications, and consulted with customers on different loan programs that were available to meet their particular needs.
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