Mandarín Oriental Miami
November 2012 — October 2013
Responsible for the efficient and orderly management of the guest room cleaning and servicing. Inspect all rooms, public and work areas. Report all maintenance problems. Document all irregular issues occurred in the hotel. Do the inventory of all amenities and supplies and report all missing items. Investigate and solve complaints regarding Housekeeping service. Create a good work environment and ensure the correct performance of the staff's job duties. Ensure employees are trained in company standard, procedures, and daily one-on-one training.