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William "Bill" Palmer

William "Bill" Palmer

Manager uCMDB Discovery, DDMI and Asset Platforms

Capital One

Manager uCMDB Discovery, DDMI and Asset Platform's at Capital One


Capital One

Manager uCMDB Discovery, DDMI and Asset Platforms

Career medium 06

Palmer Consulting Services

Owner & Systems Architect

Design and Implement SMB to Enterprise network application architecture to include Server Build, Integration and upgrade using mainly Microsoft operating systems with Custom built Servers & Architecture support.
Extensive experience with VMWare and Hyper-V infrastructure as well as ITIL, HIPAA, Sarbanes-Oxley compliant architecture and operations.


Hudson for DTCC

Senior Windows Server SME and Virtualization Consultant

Installation of server operating systems, both Microsoft Windows and VMware vSphere ESXi (VDI)
Virtual platform engineering and design
System design, integration and installation, including;
Cluster Management software (e.g. Microsoft Cluster Server)
Database systems (e.g. Microsoft SQL Server)
Collaboration software (e.g. SharePoint, Lync)
Infrastructure Software (e.g. Symantec Netbackup, Hewlett Packard Openview)
Business software (e.g. Oracle JD Edwards, Concur)
Disaster Recovery design and execution
Vulnerability management principles, proper patch management and deployment
Asset and Inventory Control
Server network design
Server capacity management and planning
ITIL Process Improvement

Career medium 05
Career medium 02

Matrix Resources for HRS

Consultant Senior Systems Engineer / Subject Matter Expert

Advise and Migrate Client Exchange site to more recent Exchange release on VMWare.
Evaluate AD, DNS and DHCP operation and recommend changes for efficient processes and procedures to current ITIL and Microsoft best practices.


Matrix Resources for Omnicom/CDS

Consultant Senior Systems Engineer / Subject Matter Expert

• Deploy Windows 2008 R2 Servers using VMware vSphere to new AD environment for migration of existing data to new datacenter on new vSphere clusters.
• QA server builds and deployments for proper adherence to build requests and standing build documentation.
• Create new domain trusts and DNS resolution for migration of agency resources.
• Troubleshooting and correction of security discrepancies on accounts and systems per security management requests.
• Tested and deployed server event log tracking agents assisting the security management group to meet systems monitoring goal for SAS70 inspection and compliance.
• Migrate and provision user accounts and groups with EMS Cortex from Exchange 2003 and 2007 to Exchange 2010 and Server 2008 R2 AD environment.
• Educated Management of importance of ITIL process and procedures and how it ensures positive results in the IT environment.

Career medium 05
Career medium 06

Matrix Resources for Omnicom

Consultant Senior Systems Engineer Migration advisor

• Provided migration support and instruction for Active Directory “ADMT” user account migrations to new 2008 R2 AD environment.
• Provided Documentation to staff to carry out the migrations following extensive compatibility testing.
• Provided diagnostics of Exchange user accounts following migrations from Exchange 2007 to Exchange 2010.
• Created OU for “SimpleSync” AD synchronization tested communications and population with positive results and 100% synchronization.


Matrix Resources for McAfee

Consultant Senior Systems Engineer / Subject Matter Expert

• Team Lead responsible for project to define technical Problem Management processes and procedures. Led team to analyze and streamline existing processes, creating detailed process workflows and documentation for enterprise support and ticketing system. This enabled a market-leading Anti-Virus provider to reduce support turn-around time, reduce number of resources needed to resolve issues, and empower newly created support teams to swiftly address and remedy server and user issues.
• Completed project ahead of schedule and within budget gaining very high praise from client, directly contributing to follow-on projects with the client.

Career medium 04
Career medium 04

Matrix Resources for Omnicom

Consultant Senior Systems Engineer / Subject Matter Expert

• Provide Exchange management support during internal personnel transitions.
• Documented entire Exchange Organization providing system restoration ability.
• Documented entire Active Directory Organization providing internal system mappings of all critical systems dependent on AD management and administration.


CompuCom for Ameriprise Financial, TurfCare, LifeGift, Mercer, Pittsburgh Plate Glass, NSBSL

Senior Systems Integration Specialist Microsoft SME

• Provided IT direction and management for Global enterprise clients (1,500 – 10,000 users) during tenure all client mediation resolved with full satisfaction and garnering client executive praise.
• Recommended IT Management policy to executive management for enterprise architecture services.
• Managed migrations of AD & Exchange Server 2003/2007 to Exchange Server 2010 supporting multiple clients and over 10,000 users results gained high praise for ability to complete tasks within budget.
• Designed and managed VMware/ESX clusters for multiple clients, resulting in zero customer experienced downtime.
• Created and implemented enterprise disaster recovery solutions for multiple clients providing minimal downtime in event of a disaster.
• Managed and maintained multiple clients’ Active Directory and Exchange environments for major financial and global business clients. All client service contracts renewed during tenure.
• Managed and maintained multiple clients’ Anti-Virus, Anti-Malware/Spam applications and appliances to secure and prevent infestations.
• Managed and maintained Client System backups using Symantec BackupExec/NetBackup, vRanger, SQLsafe.
• Managed multiple Clients VMware vSphere Servers, provisioned and maintained virtual systems per client specifications.
• Recommended and deployed WSUS, SCOM & Shavlik systems management of internal and thousands of external client systems for 100% on time, error free system security and critical OS updates.
• Management and administration of Active Directory Domain/Servers and over 200 internal users providing top tier management for accounts and services within budget and minimal manpower.
• Management and maintainer of over 100 servers used as platform for Citrix services for a major financial client with over 99.99% uptime and in-service rate.
• Educated Management of importance of ITIL process and procedures and how it ensures positive results in the IT environment.

Career medium 04
Career medium 05


Senior Technical Architect Microsoft SME

• Architect for Microsoft AD infrastructure migration of 27 geographically separated business units into one unified platform and DR solution consolidated management and cost savings.
• Designed and implemented Active Directory and Exchange 2003 environment to replace 27 failing NT4 and NIS-Plus domains including a variety of messaging systems consisting of multiple different platforms and versions (Send-Mail, Novell GroupWise, Netscape Mail, Exchange 5.5 and Exchange 2k) to provide single unified platform consolidating 185 servers into 48 total servers between 2 geographically separated sites providing 99.999% uptime while providing training to IBM outsourcing teams.
• Designed and implemented MS SharePoint 2007 for Enterprise Document handling and indexing greatly improving the ability to share search and manipulate data company wide.
• Designed and tested Microsoft Office 2007 Communications Suite upgradeing the existing environment.
• Designed and implemented McAfee EPO AV services providing anti-virus protection in 2 geographically separated data centers for 100% anti-virus protection to all assigned systems.
• Managed relationship with IBM for enterprise out-sourcing to reduce cost and consolidate systems to two geographically separated data centers providing unparalleled support and availability.
• Negotiated vendor contract terms regarding Microsoft Enterprise licensing and liaison to MS, Dell, HP and 3rd party vendors to identify perspective business systems/applications for enterprise use.
• Managed relationship and training to IBM 90 member team during transition and of outsourcing providing 100% systems and application service transition without outages during downsizing 90% of entire IT staff to meet budget goals.
• Responsible for maintenance and operation of all Windows servers, zero failed system audits and zero major functionality issues.
• Managed relationship between Belo, IBM and Siebel to build and maintain Siebel application operations.



Senior Server Engineer

• Responsible for upgrade troubleshooting and technical oversight of all Microsoft NT4, 2000 and 2003 application, messaging, file and network server systems over 800 servers total and mainframe AIX environments.
• Management responsibility of server team tasked with caretaking of Oracle applications and systems during which time no issues or user problems all issues were resolved to user satisfaction.
• Managed team responsible with BMC monitoring tools for server performance analysis and reporting, providing management insight to all server operations and performance.
• First line monitoring and troubleshooting of all retail sales web servers “IIS” responsible for 99.999% uptime resulting and over 1 million dollars of daily sales.

Career medium 02
Career medium 05

U.S. Air Force

Network and Systems Manager

• Key member in the complete revitalization and overhaul of the U.S. Military network enterprise systems, specifically U.S. Air Force assets.
• Architected and led implementation of server and exchange systems critical to the swift/forceful turnaround of armed forces that led to the U.S. victory in Operation Desert Storm, Bosnian and Kosovo Conflicts.
• Lead member of the management team that pioneered new network management techniques by successfully introducing IT corporate management strategies merged with military strategies; proven results pioneered new management approach.
• Consistently demonstrated ability to create and managing complex Microsoft server and exchange architecture supervising multiple administrative personnel. Responsibility for over $32 Million in assets.
• In upper-level manager role was expert in evaluating personnel needs, developing responsive training programs and ensuring regulatory compliance of managed personnel.
• Designed and implemented disaster recovery site operations and procedures.
• Managed 48 Configurations Management and Network Infrastructure Technicians supporting Servers, Systems Management Server, SQL database servers, MS Exchange 5.5 Server (supporting 5,000+ local and remote accounts), VERITAS Backup Server.


Community College of the Air Force

Business and Information Management

University of Maryland (European Division)

Information Technology

US Air Force Technical School

IT Management Certification, Information Management