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Wileeta McGee, MS-HRM

Wileeta McGee, MS-HRM

Campus Recruitment

Disney ABC Television Group

Experienced Human Resource Professional

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Disney ABC Television Group

Campus Recruitment

Sourcing and Interviewing candidates for professional internship program.
Develop and maintain job postings on both internal and external websites.
Perform background checks, conduct orientation, complete new hire paperwork (I-9, confidentiality forms, etc)
Conduct Kick-Off meetings with hiring managers to discuss needs and expectations
Act as liaison between hiring managers and interns during entire semester
Attend career fairs, build/maintain partnerships with area schools.

Career medium 01
Career
Career medium 05

Disney ABC Television Group

Recruitment Intern/Coordinator

Provided sole recruitment coordination to HR Manager and Recruiters in a high volume environment for both campus and full-time hires
Coordinate staffing process including overseeing background checks, scheduling new hire orientations and facilitating new hire paperwork process.
Establish and maintain relationships with internal and external clients to achieve company wide goals and objectives.
Develop and maintain job postings on both internal and external websites.
Daily requirement to multi-task and prioritize in a deadline-driven environment.

Career

Jastiny Enterprise

Partner/COO

Co-Founded, managed and staffed a twenty person web-based lead generation company from inception. As head of operations, some of my responsibilities entailed managing revenue and budgeting in addition to overseeing that sales and IT worked seamlessly together. After establishing a call center operation, I recruited managers to oversee the daily operation. In addition to operational responsibilities, I was responsible for all human resource operations. These responsibilities included recruiting, interviewing, hiring, team building, orientation, performance feedback, payroll, client management and client building. I developed compensation packages and bonus structures, in addition to developing strong organizational effectiveness.

Career medium 02
Career
Career medium 03

Horizon Blue Cross Blue Shield

Team Leader

Managed a customer service team that was responsible for small business clients. I was the point person for all escalated issues and had a proven record of 96% resolution without further escalation. Was responsible for ensuring the team met and exceeded goals while providing the utmost excellence in customer service. Through a process strategy we were able to drive down hold times by 35% and increase customer satisfaction. I was also responsible for managing a newly created STAR team that handled our high profile clients. This team was able to exponentially exceed performance goals and was continuously recognized for their service excellence. Responsibilities also entailed performance reviews, coaching and developmental feedback.

Career

Horizon Blue Cross Blue Shield of New Jersey

Operations Coordinator

In this role I reported to the Senior Director of Operations. The role required strong project management and communication skills. I was able to assist and analyze data to help determine the root cause of operational challenges. I was able to work within a high volume operations environment and use my leadership skills to drive results and surpass obstacles which resulted in a quick promotion to Team Leader.

Career medium 04
Career

Continental Airlines

CSR

Metropolitan College of New York

Bachelor of Science (B.S.), Business Administration – Management

New York University

Master of Science (M.S.), Human Resource Management and Development