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Whitney Serrano

Whitney Serrano

Front Desk Audit

Autumn Inn

West Springfield, MA

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Autumn Inn

Front Desk Audit

Greet guests
Answer phone calls
Answer questions and problem solving
Run Audit
Faxing
Copying
Documenting
Check ins
Check outs
Billing
Money handling
Etc.

Walt Disney World

Customer Service F&B

Greet guests
Be knowledgable of the location and services provided
Exceed customer service expectations
Cash register duties

Shield Hotels

Front Desk

Hotel side
Greet guests
Answer phone calls
Check-ins
Check-outs
Directs guests to rooms
Communication between departments
Fax
Copying
Input information
Email
Microsoft
Etc.

Shelter side
Greet residents and government workers
Renew key cards
Input information
Record incidents
Communication between departments
Fax
Copy
Email
Answer phone calls
Distribute mail
Transfer calls
Etc.

Career medium 05
Career

JPolep Distributions

Selector

Warehouse product selector
Standing long periods of time
Selecting items to fill orders
Multitask

Ethics Beauty Supply

Customer service

Greet customers
Answer phone calls
Answer questions
Make sales
Cash register
Make suggestions
Clean
Etc.

Springfield Technical Community College

Associates, Psychology

Associates in Liberal Arts focused on Psychology.

High School of Commerce

High school diploma, General studies

New England Farm Workers Council

Administrative Assistant

Greet clients
Answer phones
Emails
Fax
Mail
Report arrival of clients to counselors
Resolve issues
Maintain order and efficiency of the front desk
Multitask
Keep track of clients and documentation provided
Etc.

Career medium 02
Career