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Werner Seibert

Werner Seibert

LATAM IT Infrastructure Operations Head - Service Delivery

HCL Technologies

Porto Alegre Area, Brazil

Certified ITIL Professional with MBA on Business Management and 18 years of IT experience working on important national and multinational companies such as: HCL, Dell, Siemens, JP Morgan, Computer Associates and Ulbra. Excellent communication and leadership skills with experience working on global and multifunctional teams, ...

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HCL Technologies

LATAM IT Infrastructure Operations Head - Service Delivery

- Overall responsible for IT Infrastructure Delivery Operations for LATAM, such as: Data Center, Back Office (Servers, Network, Security, Backup, Storage, Database, and Messaging), Service Desk, Monitoring and Desk Side Support (Field Support).
- Team management (+200 Organizational Structure).
- Responsible for Customer relationship, CSAT and negotiation.
- Value Adds Program Implementation with more than USD 700,000 savings.