LATAM IT Infrastructure Operations Head - Service Delivery
August 2014 — Present
- Overall responsible for IT Infrastructure Delivery Operations for LATAM, such as: Data Center, Back Office (Servers, Network, Security, Backup, Storage, Database, and Messaging), Service Desk, Monitoring and Desk Side Support (Field Support).
- Team management (+200 Organizational Structure).
- Responsible for Customer relationship, CSAT and negotiation.
- Value Adds Program Implementation with more than USD 700,000 savings.