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Walied Ashraf

Walied Ashraf

IT Instructor

Bright Minds

IT System Administrator at MBC


Bright Minds

IT Instructor

(Site Network & support Engineer)
(IT Instructor)
Responsibilities & Scope of Duties:

- Instructing A+, N+, ICDL5.
- Responsible for Site‘s Servers.(Windows server2008-2012).
- Servers upgrading/Backup.
- Managing & supporting Windows server services (DNS, DHCP, Active directory, GPO,). For a network of about 180 computers.

Career medium 02
Career medium 02

Bright minds

Site Network & support Engineer

Instructing A+, N+, ICDL.
Installing new Domain Controllers to serve upon needed services & Responsible for Site‘s Servers& for any Problems occurs.(Windows 2008 server)
Servers upgrading/Backup.
Managing & supporting Windows server services (DNS, DHCP, Active directory, GPO,). for a network of about 180 computers.



Head of IT

(Head of IT) Part time

- Design short and long term objectives for the department and coordinate with other departments to analyze all requirements and provide efficient support to all end users.
- Maintains records, prepares reports.
- Planned & designed the whole company network infrastructure, servers, firewalls
- Clients use MS Windows 7/8 & Mac Leopard/Lion.
- Managing windows server 2008 Services.
- Supporting MPLS Connection to the Showroom in Designopolis.
- Installing a server-client application “Oracle “for the two sites servers/users.
- Managing three help desk employee.

Career medium 04
Career medium 04

Falcon-Nile Multimedia (Professional “outsourcing “ IT solutions)

(Partner; Head of IT)

- Organize and conduct all staff meetings for project reviews and supervise all IT operation systems and services and analyze all customer requirements and develop solutions for same.
- Determine the duties to be performed and select the best-qualified candidate. writing the job description, screening applications, interviewing candidates, checking references and documenting the selection.
- prepare orientation programs for all new employees
- scheduling work as Assignments, setting priorities.
- Supporting/troubleshooting hotel systems “Opera”.
- Determine and implement various IT procedures and assist to integrate various processes to new and existing systems and prepare all user specifications and perform tests on all applications according to technical specifications.
- Assign certain duties to the employee, explaining how those duties are to be done
- Ensure that the employee is working under a current job description.
- Developing IT staff, mentoring, and providing career coaching; motivating them individually and as a group; understanding and supporting diversity; and establishing an effective team.
- Budgeting /Supervising Marketing campaigns.
- Managing, supplying & supporting companies with equipments /IT engineers.
- In-Charge of all tenders “supplying tenders requests”.
- Managing/administrating a team of 18 employees.

Achievements & Projects:
A - Egypt air tender (October 2010).
Worth: 3 million Egyptian pounds
Required: Supplying & implementing IT Infrastructure, equipments for two new Egypt air branches.
Result: won 83 items out of 114 (83 items worth 2,300.000 le).
Most known Competitors: Giza systems, Mecca Suppliers, Universe cables, Silicon Systems.

B -Helwan University tender (March 2011)
Worth: 820,000 Egyptian pounds
Required: exporting & implementing IT Infrastructure & equipments for 2 colleges inside the university.
Result: won 16 items out of 44 (16 items worth 560,000 le).


Middle East Broadcasting Corp " MBC Group Channels"

System Administrator Engineer

Scope of Duties:
- Managing Cairo branch office “Active directory [Cairo’s OU] “, “Group polices”, “ISA server”, “File, & Cluster servers”, “File Security” & “mail Servers”.
- Handling requests for Active directory accounts and users, shared drives access and security.
- Troubleshooting & resolving the Infrastructure and connectivity issues to different services & protocols (DNS, DHCP, LDAP, Proxy, Firewalls) HTTP, SSL, SMTP, SNMP.
- Provide first level support for all systems.
- Liaise closely / Co-ordinate with the IT Manager on company IT related issues /projects.
- Provide 24/7 on-call support for IT matters, escalating to 2nd level support as required.
- Ensure all department employers are fully conversant in the use of systems relevant to their department.
- Ensure that all based systems (software / hardware) are appropriately secured.
- Coordinate service and maintenance of computer hardware and peripherals, printers, data services and etc.
- Provide regular and scheduled system maintenance/upgrades i.e. daily, weekly, monthly and yearly.
- Ensure timely back-ups are performed, verified and stored appropriately.
- Maintain an accurate and up to date Asset List for all IT equipment.
- Performing all possible technical troubleshooting steps to resolve incidents reported.
- A wise quick solution to any defect. (Remotely /On-site).
- Managing a network infrastructure of about 250 Users & computers.

Job description:

General Duties:

- Plan hardware/software/network equipment purchases & ensure smooth delivery of services.
- Responding & attending issues concerning raised tickets sent by Project managers/Department heads. (Tickets & bugs mainly raised using JIRA) otherwise any problem can be acknowledged through phone calls or by mail.
- Supporting company IT infrastructure & services.

Career medium 06
Career medium 04


Planned, implemented WSUS Server from scratch, which is responsible for Cairo branch updates.
Responsible for a live streaming project, includes Monitoring the live streaming & finding immediate solutions for any streaming problems.


American Veterinary Center


Supplying, Implementing & Installing network infrastructure, windows server services
Windows server 2003 services; MS Windows Xp Clients.
Installing / Managing surveillance cameras.
(New environment from scratch)

Arabeya on Line (Securities Brokerage), April 2006


Installing new Software infrastructure (MS Windows 2003 servers & Clients)
Installing finger print attendance machine on LAN.

(New Environment from scratch)

Career medium 05
Career medium 05


Desktop Administrator/System Administrator assistant

Responsible for Company‘s Servers.
(Microsoft Windows 2003 server, Windows 2000 advanced server)
Installing new Domain Controllers to serve upon needed services.
Servers upgrading/Backup.
Managing & supporting Windows server services (DNS, DHCP, Active directory, GPO,).
Managing and administrating a network of about 300 Users & computers (On-site & Off-Site).

Job description:

Users raise service sheets and we respond and attend the issues.
Managing the email system and ensuring the appropriate level of anti-virus protection.
Manage group policy objects.
Plan hardware network equipment purchases & ensure smooth delivery of services.
Communicate with Top Management on project progress.
Maintain software and hardware inventory and tracking systems; monitor inventory, order, stock and store electronic components.
Supporting & maintaining Cisco IP phones 7940.

Participated in a team of 4 members; through the principle of increasing company efficiency; profit & improving the service quality, we upgraded the usage of an old handheld device to “Symbol MC70” based on (Windows Mobile 6.0), which facilitates the synchronize mode from “local sync using cradles connected locally to the server” to “GPRS Synchronization through data sim card”, which saves time & updates client’s databases to the hour with the latest data.
Contributed in building a new infrastructure for two new Branches for the company in Egypt.
Operated RIS Method that was 1st used to the company’s Pc’s installation.
Created & explained PowerPoint presentations to demonstrate Office Core usage to over 80 new employees.

Falcon-Nile Multimedia (Professional “outsourcing “ IT solutions) Aug 2010 till now




Planning & Designing Networks.
In charge Of Purchasing & Sales.
Troubleshooting & supporting Clients & Companies computers.

Cairo University

BSc of Commerce, Business Administration; Management

Cairo University

Computer science, System administration

Moharram Islamic Language Schools

Thanaweya Amma