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Vonica Coleman

Vonica Coleman

Patient Access Rep

Advocate South Suburban Hospital

Patient Access Rep at Advocate South Suburban Hospital


Advocate South Suburban Hospital

Patient Access Rep

Performs pre-registration and registration processes, verifies insurances coverage and obtains authorizations and notifications. Conducts patient visits for bedside registration to expedite the completion of the patient registration.
Accurately and efficiently enters all necessary data into Allegra. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.
Performs revenue enhancement procedures in the form of monetary collections for outstanding balances, out of pocket expenses, self-pay and or co-payments for outpatient tests or procedures.

Career medium 03
Career medium 05

CMS Lab Inc

Customer Service/ Billing Representative

Ensured deliverance of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Called nursing homes, hospitals, and outside labs to give and obtain lab results.
Handled 50-100 incoming calls from nursing homes and hospitals and provided appropriate information.
Performed insurance/billing clerical duties, including review and verification of a patient account information.
Entered insurance data electronically to process charges, payments, denials and adjustments.
Contacted facilities and insurance companies as needed to collect accurate patient information.


Federal Mogul


Picked and packed 100-150 of products by hand per hour.
Verified quantity and quality of products by counting, weighing and packaged contents of items with the use of a radio frequency scanner.
Worked effectively within a high-pressure setting and met and exceeded rate quotas.
Assisted in the production of computer components within a busy factory.
Participated in team meetings to exchange information to ensure all info was communicated properly.
Demonstrated adoptability by working many departments including inventory, quality assurance, picking and packing.

Career medium 02
Career medium 05

The Telemarketing Company

Administrative Clerk

Provided office support in such area as filling, faxing, and copying documents.
Performed mail service duties by sorting, opening and distributing office mail.
Answered multi-line phones and transferred 40-30 calls per shift.
Typed letters and memos enter data and prepared packages for Federal Express and UPS.
Provided help to other departments when needed, including working overtime to ensure sales were met.
Maintained and monitor files to ensure program record keeping requirements were met according to company standard.


The Cara Program

National-Louis University

Bachelors of Science Degree, Business Management

Taylor Business Institute

Associates Degree, Medical Billing