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Vishal Chaku

Vishal Chaku

Manager - Reconciliations & Reporting

EXL Service

Manager - Reconciliations & Reporting at EXL Se

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EXL Service

Manager - Reconciliations & Reporting

• Remote migration of the card reconciliation and client customized reporting process.
•Ensure compliance with migration SLAs & methodology along with complete documentation.
•To stabilize the process and independently perform the BAU functions.
•Creation of DIs and SOPs.
•Creation of various Metrics for the process.

Career medium 02
Career
Career medium 06

EXL SERVICES

SME

From Oct 2007

Subject Matter Expert

Job Responsibilities:
Involved in Accounts Payables, Account Receivables and Financial Reporting.
In Account Payables, oversaw the timely and accurate processing of the invoices, purchase orders, expense reports,
credit memos, payment transactions and expense provisions.
In Account Receivables oversaw the timely and accurate booking of Invoices, Receipting, Revenue-Reporting,
Accruals bookings and Open Items Research of the receivables for the Europe and Asia markets.
Participated in the planning and implementation of the business policies and procedures to ensure proper internal
control, including adherence to the compliance policies.

Key Results:
Met all SLA for the process during a major churn with highest quality (March'09, 5 out of 7 Team Members left
within a week).
Moved to AP Process in September '10, wherein developed new automations that helped in reducing the manual
errors along with saving in the processing time of about "4 Man Days" in a month. Developed Key SLA Trackers
which enhanced the control check on the AP Payments and Invoice bookings.
As a part of the Reconciliations Team, led the Open Items Research and clearance of 40 Million in 3 months.
Lead the initiative of collection of old Open Invoices for Australia market, which involved regular follow-ups and
calls with the LFO Group, Market Controllership & the SMP's, with this initiative we were able to collect AUD
380K.
Facilitating Advanced MS Excel Training for the organization.

Career

BANK OF AMERICA CONTINUUM SOLUTIONS

Sr. Team Member

Job Responsibilities:
Team Coordinator for stabilization of the new process.
Acting SME for the process, responsible for solving the queries of the team.
Real-time workforce management.
Quality Monitoring.
Preparation of regular MIS along with weekly and monthly dashboards.

Key Results:
Received the Bank of America Medallion Award (Highest Award in Bank of America).
Recommended numerous Best Practices that were implemented on the LOB side in Tampa Florida.
Six Sigma Basic Certified.
As a Six Sigma Lean SPOC lead the initiative of automating the repetitive work and thus saving 2 Man Hrs. in a day.
Lead the SOP creation for the process.

Career medium 05
Career

RAJDHANI COLLEGE, DELHI UNIVERSITY

Bachelor of Arts, Economics

mamta modern School

12th, Commerce

ICFAI UNIVERSITY

Advanced Diploma, Management