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Violetta Laureano

Violetta Laureano

West Palm Beach, FL

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Payment alliance international

Retention Manager

Handle irate customers and escalations

Work on ways to increase revenue and decrease Retention

Train customer service reps to be more effective via meetings & presentations

Manage monthly saves and track retention credits

Organize company revenue, losses and customer accounts using excel

Rerates, credits and retention offers

Career medium 05
Career
Career medium 01

AT&T

Sr Retail Sales Consultant

Greet & approach every customer

Offer (sell) every product & service my company offers.

Provide excellent customer service and go above and beyond customers expectations.

Set up store decor and inventory

Number 1 U-Verse Representative in market 2 years

Perform opening and closing duties- Count cash and deposits

Career

Allied Doors, Inc

Branch Manager

Manage 25 employees and schedules

Implemented training course for new recruits — speeding profitability

Accountable for the Jupiter store operations and revenue.

Handle all the invoicing for our major builders and contractors using excel.

Request building permits and schedule inspections

Data entry on all servicing, installations, warranties etc

Follow up on all of the work performed by my technicians for completion

Track my workers through out the day

Compute all expense reports for my employees as well as their gas mileage

Monthly inventory scan

Career medium 01
Career

Royal Palm Beach HS

HS Diploma