GC Services/ Apple
Customer Service Representative/ Chat Specialist
February 2015 — Present
-Attracting potential customers by answering product and service questions as well as suggesting information about other products and services to best fit there needs.
-Opening customer accounts by recording account information.
-Maintaining customer records by updating account information.
-Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.