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Vietmy Nguyen

Vietmy Nguyen

Technical Support

Chick-fil-A

McDonough

CFA IT Support

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Chick-fil-A

Technical Support

• Provides technical support to over 1,700 restaurants supporting POS hardware, software and network connectivity, web applications, and installs proprietary software on mobile devices
• Resolves or escalate helpdesk tickets as necessary; Communications with groups on incident statue and estimate time of resolution to resolve issue
• Assists with installation of POS/Back Office switches and POS Hardware (POS terminals & Kitchen Production Systems)
• Consistently balances work with changing call volume to best serve restaurant units; remaining productive during slow periods while multitasking effectively during busy times
• Mentors and trains Helpdesk Level 1 agents during employee 90 days probation; observe and evaluate agent calls providing feedback to leadership on performance and collaborates with leadership with developing and implementing quality improvident programs

Career medium 03
Career
Career medium 06

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• Coordinated event activities among marketing segments: street, mobile, and customer appreciation events throughout 10+ different markets involving 70+ contractors
• Developed data reports for clients detailing data such as: project data, program measurements, specific event feedback and overall recap of activities for campaigns, events, and programs
• Generated new concepts to capture and engage new audience attention with event look and feel, with program components: consumer games and prize giveaways
• Leaded team members during programs for overall completion of daily goals
• Maintained relationships with clients, vendors, and visitors to develop and maintain customer relationships

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Life University

Bachelor's of Science, Computer and Information Systems

Life University

Bachelors of Business Administration, Business Administration