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Vietmy Nguyen

Vietmy Nguyen

Technical Support



CFA IT Support






Technical Support

• Provides technical support to over 1,700 restaurants supporting POS hardware, software and network connectivity, web applications, and installs proprietary software on mobile devices
• Resolves or escalate helpdesk tickets as necessary; Communications with groups on incident statue and estimate time of resolution to resolve issue
• Assists with installation of POS/Back Office switches and POS Hardware (POS terminals & Kitchen Production Systems)
• Consistently balances work with changing call volume to best serve restaurant units; remaining productive during slow periods while multitasking effectively during busy times
• Mentors and trains Helpdesk Level 1 agents during employee 90 days probation; observe and evaluate agent calls providing feedback to leadership on performance and collaborates with leadership with developing and implementing quality improvident programs

Career medium 03
Career medium 06

VJP Marketing & Communications, Inc.

Marketing Coordinator

• Coordinated event activities among marketing segments: street, mobile, and customer appreciation events throughout 10+ different markets involving 70+ contractors
• Developed data reports for clients detailing data such as: project data, program measurements, specific event feedback and overall recap of activities for campaigns, events, and programs
• Generated new concepts to capture and engage new audience attention with event look and feel, with program components: consumer games and prize giveaways
• Leaded team members during programs for overall completion of daily goals
• Maintained relationships with clients, vendors, and visitors to develop and maintain customer relationships


CVS Caremark Corporation

Lead Pharmacy Tech

Washington Mutual Bank

Senior Teller

Life University

Bachelor's of Science, Computer and Information Systems

Life University

Bachelors of Business Administration, Business Administration