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Victoria Harvey

Victoria Harvey

Facilities and Operations Assistant

Falkirk Community Trust

MA in Creative & Cultural Business, Visitor Services Advisor at VisitScotland,Facilities & Operations Assistant at FCT

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Falkirk Community Trust

Facilities and Operations Assistant

 Working as a team to deliver effective preservation for a museum and gallery.
 Ensuring coherent communication across departments to ensure best practice
 Compliance with legislation and maintaining security of the collections
 Key holder duties
 Supervision of events from conferences to hired events including ensuring all preparation has been done for their arrival.

Career medium 06
Career
Career medium 06

VisitScotland

Visitor Services Advisor

 Implementing excellent customer service and strong interpersonal skills
 Great knowledge of Scottish tourism from working within the VIC.
 Working within a team to deliver great service to meet our KPI's
 Following Scottish tourism trends
 Also networking with suppliers and local businesses and local councils to ensure that they are aware and using the VIC to its best advantage
 Delivery of local outreach events in which included three 'VisitScotland Falkirk Fun Days'.
 Participated in preparing for a GTBS Audit where the VIC was upgraded from a Bronze to Silver Award.
 Nominated by area manager twice for the Staff Commendation Scheme each season with VisitScotland.
 Supported Team Scotland at the Johnnie Walker Championship in 2012 and 2013
 Created events newsletters and communications with local businesses and stakeholders to promote the VIC
 Administrative duties
 Wrote articles for the Social News, including ‘Victoria and Mandy visit The Helix’

Career

Balornock Dental Surgery

IT and Operations Advisor

 Brand creation and brand management
 Putting in place communication procedures e.g. contacting patients, referrals
 Held training sessions on the Microsoft Office package
 Put operational procedures in place, which could be continued by staff.

Career medium 02
Career
Career medium 06

Scottish Canals

Entertainment Assistant

 Participating in Christmas events at the Falkirk Wheel. Entertaining visitors on boat trips at one of Scotland’s iconic visitor attractions with a large international profile.

Career

Tesco PLC

Home Shopping Assistant

 Working within a team to deliver excellent service while working to strict deadlines

Career medium 02

Trossachs.co.uk

Student Intern

 Managed events database for DMO
 Research for web content
 Ensuring information is up to date and it is correct
 Networking at Scottish wedding events
 Produced editorial and copy for a new Scottish wedding website
 Social media including Facebook
 Answering enquiries
 Gained experience and insight into the importance of collaboration and communications when marketing Scottish tourism on a local and regional level.

Career

Glasgow Caledonian University

MA, Creative and Cultural Business

The University of Stirling

Bachelor of Arts with Honours, History

St. Maurice's High School