Direct Line Group
August 2014 — Present
Claims Handler in the Motor Damage Fulfillment Team at Leeds Headrow.
Processing verbal and written correspondence from clients, suppliers, third parties and internal departments.
Providing customer service in a proactive, efficient manner to facilitate settlement of claims.
Working as a team to achieve department set targets.
Arranging client repair, hire and recovery services via associated suppliers and liaising with the supplier to update clients on progress.
Maintaining accurate claim records and diaries using the Claim Center case management system.
Setting and maintenance of accurate claim reserves.
Processing payments to clients, associated third parties and suppliers.
Developed skills by undertaking internal training