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Vicky Walsh

Vicky Walsh

Legal Assistant

Parabis Group

Normanton, WF6 1UA





Direct Line Group

Claims Handler

Claims Handler in the Motor Damage Fulfillment Team at Leeds Headrow.
Processing verbal and written correspondence from clients, suppliers, third parties and internal departments.
Providing customer service in a proactive, efficient manner to facilitate settlement of claims.
Working as a team to achieve department set targets.
Arranging client repair, hire and recovery services via associated suppliers and liaising with the supplier to update clients on progress.
Maintaining accurate claim records and diaries using the Claim Center case management system.
Setting and maintenance of accurate claim reserves.
Processing payments to clients, associated third parties and suppliers.
Developed skills by undertaking internal training
and IPD.

Career medium 03

Parabis Group

Legal Assistant

Fee Earner managing own case load of Defendant Personal Injury RTA files, under supervision, from inception to closure.
Knowledge of bespoke computer based case management systems (Vectus & Filestream).
Actioning written and verbal correspondence from individual clients, corporate clients and associated third parties.
Providing customer service.
Negotiating proactive, efficient and early settlement of claims.
Achieving insurer client and department set targets.
Maintaining accurate claim records and diaries using computerised and paper-based case management systems.
Setting and maintenance of accurate claim reserves.
Processing payments to clients and associated third parties.
Developed skills through knowledge, training and experience.
Some knowledge of credit hire, total loss and vehicle repair processes.

Career medium 05
Career medium 06

Shulmans Solicitors

Legal Assistant

Managed own case load of remortgage claims from inception to closure under supervision.
Utilised paper files alongside a computer based case management system.
Liaised direct with clients and third parties by written and telephone communications throughout the process.


Hammonds Direct

Legal Assistant

Assisted in the remortgage department with the inception of files, processing incoming documents, checking title deeds, responding to correspondence both written and telephone from clients and third parties and carrying out tasks set by fee earners.

Career medium 05

Wakefield College

VTCT VRQ Level 2 Beauty Specialist Techniques.

Park Lane College, Leeds

Institute of Legal Executives (ILEX) Studies : Part 1

RSA Computer Literacy and Information Technology (CLAIT) : Stage 1

Crossleys Heath School, Halifax

Two A Levels (I.T and English Literature)

Ten GCSEs including English (A) and Maths (C)