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Vickie McCune

Vickie McCune

Quality Specialist II

SunTrust Bank

Quality Specialist II at SunTrust Bank

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SunTrust Bank

Quality Specialist II

Analyzes data. Provides reports and develops training and procedural documentation using Microsoft Office. Assists with new program development, benchmarking, trending and corrective processing. Trains teammates: new programs, calibrations, procedures and policies. Coaches teammates to ensure adherence to departmental policies and procedures - related to teammate weekly NICE call/email monitors. Responds to external disputes-facilitating acceptable resolutions. Facilitates/schedules meetings - conducted via Live Meeting/face-to-face.

Career medium 06
Career

SunTrust

Client Experience Analyst

Indiana Wesleyan University

Bachelor of Science (B.S.), Business Administration