Quality Specialist II
March 2005 — Present
Analyzes data. Provides reports and develops training and procedural documentation using Microsoft Office. Assists with new program development, benchmarking, trending and corrective processing. Trains teammates: new programs, calibrations, procedures and policies. Coaches teammates to ensure adherence to departmental policies and procedures - related to teammate weekly NICE call/email monitors. Responds to external disputes-facilitating acceptable resolutions. Facilitates/schedules meetings - conducted via Live Meeting/face-to-face.