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Veronica Fabrizio

Veronica Fabrizio

Sacramento, CA

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Walmart Supercenter

Candy Associate

Provides remarkable customer service.
Ability to work under pressure.
Promptly answer customer calls.
Ability to operate a cash register.
Follow proper procedure for handling claims.
Be knowledgeable about all sections of the store and products within each department.
Apparel associate should be knowledgeable about fitting room procedures, sizing, colors, and rack rules.
Ensure that merchandise is properly labeled and priced.
Replenish stock from the warehouse.
Promptly clean all spills. Keep the floor clear of objects.
Follow all safety and emergency rules and regulations.
Ensure that all displays are secured properly.

Career medium 02
Career
Career medium 03

Fulfillment Plus Inc.

Customer Service Representative - Bilingual

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals

Career

Cal Star Staffing

Customer Service Representative - Bilingual

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals

Career medium 06
Career
Career medium 03

Target

Planogram Team

To communicate how to set the merchandise
To ensure sufficient inventory levels on the shelf or display
To use space effectively (e.g. floor, page, and screen)
To facilitate communication of retailer's brand identity
To assist in the process of mapping a store

Career

Dr. Edwin J. Sims, DDS

Front Office Receptionist

Reception Management
Manage day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for a neat, professional appearance and make necessary changes Check the daily schedule for accuracy and post it in all treatment rooms
Answer and respond to telephone calls with professionalism
Review supplies for reception and provide order to Dr. S.
Maintain petty cash
Ensure that HIPAA Notice of Privacy Practices Notice is on display
Patient Management
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system
Oversee patient relations & handle patient complaints, under Dr. S. indirect supervision
Help explain office policy to patients
Confirm the next day’s appointments according to protocol and patient preferences
Schedule patients for efficient use of doctor and staff time
Check patient quick-fill list to try to fill in cancellation and no-show appointment times
Collect payment from patients at the time of treatment
Make follow-up appointments as needed
Prepare financial treatment plans and present plan options to patient at end of their appointment Assist in the treatment room as needed
Records Management
Gather and accurately record insurance information from patients
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations Accurately file patient information
Arrange patient charts and radiographs for the next day’s appointments
Track cases and referrals to and from other doctors
Insurance
Update insurance information on all patients at all times
Submit treatment plans for predetermination of benefits
Prepare claim forms for patients with dental insurance
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by Dr. S. Mail or electronically submit claim forms from office
Assist in the resolution of problems with third-party payers
Inventory Mangement
Monitor inventory and order dental office supplies as needed
Monitor and make sure all dental office equipment is working properly

Career medium 01
Career
Career medium 01

Western Dental

Dental Assistant

seating patients in the treatment area
passing requested instruments to the dentist during dental procedures
sterilization and preparation of instruments
taking impressions of teeth for study models
polishing clinical crowns
exposing and developing X-rays
providing assistance in the office with tasks such as appointment scheduling, record keeping, telephone management, and billing
ordering supplies
serve as office manager or receptionist, greeting patients and introducing patients to the dental practice
manage the business aspect of dentistry including bookkeeping, accounting, and money management
manage patient records, filing, and recall systems
assist the dentist directly at chairside with operative, oral surgery, orthodontic, and a wide range of other procedures
provide oral hygiene instructions, preventive dentistry & dietary counseling
perform the expanded functions legally authorized in the state of Florida
take x-rays, impressions, and apply fluoride and sealants
assist with patient management by working with a wide range of population groups
perform laboratory functions such as pouring & trimming models, constructing custom trays and fabricating temporary crowns and bridges
assist with implementation and documentation of current infection control standards

Career

Lee's Food King's

Cashier, stocker

• Highly skilled in providing a timely, efficient, and considerate customer experience
• Proven ability to operate cash register and manage drawer
• Demonstrated ability to respond and resolve customer’s requests and concerns
• Able to assist customers with purchases and transactions
• Restocking merchandise
• Meticulous competency in sales, products and services
• Excellent written and verbal communication skills
• Ability to develop strong customer relations
• Accurate with math and currency

Career medium 05
Career

Leo A Palmiter High School 2040 Ethan Way, Sacramento, CA (916) 566-2020

Dental Assistant Certificate, Human Anatomy