Customer Service Administration Manager
May 1991 — September 2004
As a Customer Service Administration Manager I supervised the operations of the Customer Service Administration Department. Duties included managing the day-to-day operations of the customer service call center, sales order processing, shipping and export management processes and post-sale follow-up.
I was responsible for reviewing and approving sales contracts, purchase orders and letters of credit. In addition, I oversaw the export compliance process ensuring the company maintained compliant status. Duties involved record keeping, updating procedures and implementing changes as they applied, ensuring correct product licensing and classification, and working closely with transportation vendors, brokers and U.S. Customs. Staffing, coaching, performance feedback and scheduling were also part of my day-to-day responsibilities.
I also performed in the role of inside sales representative, actively participating in sales and business planning, meetings and conferences. I performed product demonstrations, handled tradeshow logistics, arranged annual sales meetings and worked directly with our distributors and clients. This position required clerical skills, computer proficiency and excellent phone skills. It also required exceptional interpersonal skills to assist clients worldwide.