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Velia Abrego

Velia Abrego

Strategic Partner Account Manager

AT&T

Sacramento, California Area, us

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AT&T

Strategic Partner Account Manager

Serve as the point person managing the relationship between AT&T and a vendor inbound call center, with over 300 employees; analyze and develop plans to ensure vendor partner team meets and exceeds service and sales goals and performance standards
▪ Plan, research, coordinate, and execute comprehensive strategies for the site; partner with vendor site leadership, quality and training teams to review and provide recommendations on performance improvements plans.,
▪ Provide direct feedback, coaching and training of the leadership team and staff, and oversee the development of direct vendor management reports; work closely with vendor partners to ensure adherence of work activities and deliverables as outlined in the statement of work.
▪ Participate in regular operational reviews to identify and focus on key areas to improve the operations; conduct comprehensive evaluation of all processes and contribute to the exchange of information and best practices to foster additional improvements of specific functional areas.

Our CEO spoke with @nytimes about our skills pivot being critical to 2020. http://nyti.ms/1oiqOMa #attemployee

Randall Stephenson, the chief, sees a need to retrain his 280,000 employees — like his older brother, who fixes the lines — to compete with the likes of Google.

1oiqoma