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Valoria Lewis

Valoria Lewis

Assistant Director of Client Services/Management Training Program

Jones Tax Group, Inc.

Phoenix, AZ

Director of Client Services at Jones Tax Group, Inc.


Avnet, Inc.

Contracts Manager Associate (Temp to Hire - Randstad)

Here at Avnet I've acted as an aid to my managers and fellow teammates, providing assistance on a daily basis to keep workflow at a steady pace. My daily workload consists of some of the following:

*Creating, labeling and filing executed contracts as necessary
*Entering contracts and tracking their progress in the tool
*Creating new contracts as needed and sending them to the business per request
*Updating out of date or terminated contracts in the tool to reflect their status
*Maintaining a spreadsheet of my daily workflow to track my progress and my contracts statuses
*Process requests to add/edit contracting parties to contract database as necessary
*Prepare and process letters and contracts via Federal Express and Certified USPS mail as required
*Assist my managers with daily workflow requests and work on special projects per request
*Effectively working in the contracts database tool from drafting to executing contract entries
*Reading and translating the language of contracts into a spreadsheet to assist with identifying certain terms

This list is not an exhaustive list of the duties I perform here at Avnet, but rather a summary of what a day may look like for me.

Career medium 04
Career medium 04

Jones Tax Group

Assistant Director of Client Services

- Support organizational growth by providing strategic client direction
- Building new relationships and maintain existing client relationships
- Ensure client projects are implemented in a timely manner
- Plan, Develop, and Manage Client Projects
- Accounting & Bookkeeping (QuickBooks)
- Data Entry for Clients (QuickBooks)
- Document Preparation for OIC; 433-A, 433-B, 656-L, POA; 2848
- Billing and Invoicing
- Generate General Ledger, P&L, and Year End Reports
- Create & Mail Client Invoices
- Scan and file client documents to Dropbox and create a physical file
- Print, copy, file, scan, fax and email when necessary

My day to day depends on the demands of our clients. I can go from one project to another in a matter of minutes but balancing time and multitasking are my strong points. That being said, I'm able to get things done spur of the moment with disruptions and complete the task I originally started. I meet all my deadlines without complication and am dedicated to what I do. I also do majority of the printing, copying, scanning, creating files, sending off mail, paying bills, and I generally close up after everything is done. My job is endless.


The Phoenician Resort & Spa

Extern in Guest Experience

- Basic duties include Answering/Directing Calls
- Assisting Guest with Requests/Defects
- Dispatching Requests/Defects to Proper Departments
- Using StarGuest to Log Requests/Defects
- Utilizing GoConcierge to Notify Concierge of Related Request
- Assisting the front desk using Galaxy/LightSpeed when necessary to block rooms, manage billing, etc.
- Following Up on A Consistent Basis
- Resolving Guest Billing Issues
- Posting/Removing Charges
- Restaurant Reservations
- Local Area Assistance
- Transportation Arrangements
- Some Clerical (Faxing, Tracking Packages, etc.)

Working at The Phoenician has opened me up to the Luxury Brand Standard which in turn has given me a fresh outlook on Customer Service. I've had the opportunity to work with some of the most talented individuals in the Valley which has taught me to not only strive for the best at work but also in my everyday life. The Phoenician has been my goal since first, I landed in the Valley more than 4 years ago and now my only wish is to expand outside of the Phoenician and gain even more experience.

Career medium 03
Career medium 02

Ramada Limited Scottsdale

Front Desk Agent

Basic duties included:
-Check In/Check Out
-Creating guest folio
-Booking Special Events

Working at The Ramada taught me how to deal with customers positively and professionally even in uncomfortable and unreasonable circumstances.


Country Club Hills Music Festival

Room Service Catering/Iceburg Restaurant

Every summer for about two years Room Service Catering/Iceburg Restaurant would set up a booth at the Country Club Hills Music Festival where we served food and liquor to the festival goers. We would come in early in the morning to start preparation for the festival. This included:
-set up mis en place
-prep food for the day
-pre cook certain food items
-pack supplies
-prepare all non-alcholic beverages
-wrap food for transport/transport food
-set up booth for service
-preheat cooking stations

We would also cater the "Green Room" for the performers and celebrities who were a part of the festival.

Career medium 06
Career medium 03

Room Service Catering Company


Basic duties include answering phones and logging messages
Filing papers
Entering data in the computer using various software programs
Handling Finances
Restaurant Reservations
Front Desk duties

We worked as a team to ensure proper service for our guests.


Le Cordon Bleu Scottsdale Culinary Institute

Bachelor's Degree, Hospitality and Restaurant Management

Homewood-Flossmoor High School


Intuit Academy

QuickBooks 2014 Certification