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Vaibhav Rishi

Vaibhav Rishi

General Manager - Hospitality & Sales

RNA Corp.

Mumbai Area, India, in

An accomplished senior hospitality management professional with over 17 years of professional brilliance in turning around the hotel operations along with customer relationship management and hospitality management. Possesses rich experience in achieving exceptional results in highly competitive environments that demand conti...

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RNA Corp.

General Manager - Hospitality & Sales

As a General Manager I was steering effective interaction across organizational boundaries, including product management, operations and engineering, marketing, support, and IT to deliver WOW experiences for the customers. I was instrumental in promoting and marketing the business. I directed the team in identifying, prioritizing and executing product innovations and improvements within scope of responsibility and maintaining statistical and financial records. I managed processes to identify and correct gaps in the customer experience based upon direct and indirect customer feedback. I analyzed sales figures and devised marketing and revenue management strategies for achieving annual revenues, effective pricing and promotional strategies in compliance with the organizational objectives. I collaborated with the top management & head of execution & marketing departments for delivering requirements to drive sales. I enhanced the service standards of Housekeeping & F&B while conducting apartment quality checks, devising suitable S.O.P., and driving robust vendor management for delivering high service standards. I managed private clients, corporate clients, and general clients; marketing consultants, finance, legal; media/ PR consultants including press, newspaper, adverts, and public relations