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Umut Akmatova

Umut Akmatova

Business Support Services


ICM Brokers


Profile: ICMB Call Services offers financial services to companies who prefer to outsource their customer service, back-office and administrative operations.; Main responsibilities:

Handling calls from customers inside and outside the organization.
Fulfill the basic duties such as handling incoming complaints, requests and suggestions from customers through by e-mail or fax and processing their requests and complaints.
Participate in the marketing and in selling and promoting products and updating the system with customer orders.
Transfer the calls with complex inquiries to appropriate staff.
Update the seniors about documenting, and informing the team leader with current trends of the customer calls.
Prepare call reports and maintain them timely.
Identify the requirements of the changes and then recommend process and service improvements.
Train and inform the customers for trouble shooting customer queries and complaints.
Perform the basic duties such as performing customer verification, processing orders, applications, forms, and requests.

Career medium 04
Career medium 03

Megastar Trading, Bishkek, Kyrgyzstan

Area Sales Assistant

Extend and develop distribution of entire range of brands in the assigned territory.
Execute effective sales and distribution of the brands
Increase brand awareness thru innovative and creative practices.
Plan and implement sales strategies to increase overall sales
Monitor and collect actual information on the market situation and competitors activity
Determine latest market trends for textile products
Carryout follow-ups and take feedbacks from channel partners
POS coverage on assigned territory
Provide printing and advertisement material to channel partners
Maintain database of clients, suppliers and prospective customers for future reference
Provide partial logistics support and handling of documentation task for smooth delivery of shipment to channel partners
Manage and evaluate sales performance of assigned support staff
Resolve any complaint related to sale and distribution of products
Achieve weekly and monthly sales targets
Prepare monthly sales reports for the management

Achievements: Have expanded sales channel area in the assigned territory. Have achieved constant increase of sales for 3 consecutive quarters. Have established strong relations with sales channel partners in the assigned markets.


Kyrgyzskij Gosudarstvennyj Nacionalnij Universitet

Masters, Psychology