Zappos Family of Companies
Facilitator & Poseidon Role for Graveyard Circle - #Lead, #Mentor
March 2015 — Present
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I have over 24 years of experience working in customer service. Currently, I oversee the flexible schedules and testing teams for our Customer Loyalty Team at Zappos.com. My team is tasked with testing a variety of challenges in the hopes of adding practices that better service our department and our customers. My responsibil...