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Tylan Tyler

Tylan Tyler

Call Center / Customer Service Representative

Time Warner Cable

Aurora, CO

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Itt Communications

Customer Service Representative

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Expert in marketing, planning, expense control, cost analysis, training, staffing, and quality management.

Career medium 02
Career
Career medium 02

Time Warner Cable

Call Center / Customer Service Representative

Conducted over 1,000 calls per week to promote products, resulting in a high rate of returns. Answered busy multi-line phone systems; screened calls, and referred callers to appropriate personnel as necessary. I'm excellent building relationships with customers. Very reliable and professional person with wide skills in management. I have strong leadership skills and capability to motivate and manage staff to accomplish great results. Strong knowledge in all areas of customer service including , Telemarketing, phone and cable companies

Career

Yourtel America

Retail Sales Associate/ Customer Service

• Took inbound calls for providing service and product information
• Provided callers with information on internet packages and promotions
• Resolved customers’ technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone
• Made sales calls for soliciting business from new customers
• Up-sold services to existing customers
• Maintained call logs
• Led the operation in wireless sales
• Improved sales and employee morals by developing highly competitive and challenging sales contest
• Processed customer transactions and maintained cash drawer
• Generated sales through optimized visual merchandising, inventory availability, and personalized assistance

Career medium 05
Career

Van horn Community College

Associate of Business Management

• Earned A Gpa of 3.6 (Out of 4) And that's excellent in this program

Hogan Prep Academy

High School Diploma, Mathematics

• Received A Scholarship from language studies
• Received A Mathematics Certificate
• Earned A 3.9 Gpa