Operations Manager/Salesforce.com Advance Administrator
March 2013 — Present
Establish and manage operational systems, processes, and policies throughout the life cycle of a project to ensure alignment with organizational goals and objectives. Plan delivery and maintenance of systems. Deliver presentations with detailed reporting and analytics to senior management. Collaborate with product manager during system development, providing use cases, flowcharts, and database design. Restructured systems to support improved management reporting, information flow and management, business processes, and organizational planning.