Florida State University
Bachelor of Science, Computer Science
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Computer Science Major
Assist customers in a variety of areas such as locating lost packages, scheduling re-deliveries via carriers, ordering replacements, requesting refunds and return authorizations. Advising customers and often using a screen share system to walk through the ordering process and/or adding and/or deleting a credit card. Filing complaints and/or feedback on customer's behalf as well as helping to locate a product on Amazon's website. Providing customers with information regarding Amazon's program or transferring the customer to the appropriate department for further assistance.
“One superlatively important effect of wide reading is the enlargement of vocabulary which always accompanies it.” H. P. Lovecraft “Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.” Rumi “There is a voice that doesn’t use words. Listen.” Rumi