Delta Air Lines Inc.
February 1998 — Present
A lead agent responsible for ensuring the safe and proper loading /off loading of baggage and cargo on Delta flights.
Accountable for correct weight and balance, on-time departures, safety,security and customer service delivery.
Monitor aircraft and FAA frequencies and ensure proper data is transmitted to internal and public information display screens and personnel.
Coordinate service activities and needs/ changes with contracted service groups.
Manage all flights assigned to a specific area, including delayed departure time assignments, coordinate service needs, and communicate current state of the flight to appropriate personnel.