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Troy Lanier

Troy Lanier

Service Professional

Carolina Ale House

Charlotte, us

Greetings and Salutations. My name is Troy, and I find joy and personal fulfillment in helping others, and giving back. I have extensive background in customer service, relations and conflict resolution. As years in the Customer Service industry have taught me, to understand a problem presented, a sense of empathy and underst...





Carolina Ale House

Service Professional

Daily maintenance and prep of certain items
Interacted with customers to provide an exceptional level of service
Helped maintain corporate image and culture
Performed multiple tasks at once, usually under heavy time constraints


Team Member and Partner

Applying knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible
Utilize knowledge of drink combinations to prepare highly specific coffee drinks; stock work stations; maintain sanitary and tidy work area

Hampton Inn

Guest Services Coordinator

Daily clerical operations of the hotel's front office: handled expense reports on behalf of clients; supervised end of month budgeting for front office finances; handled cash deposits
Regular interactions with guest and corporate clients: made reservations; captured contracts; assisted in meetings and small business gatherings of clients on property
Managed guest relations: fast paced conflict resolution; clerical correspondence to companies and corporations on behalf of clientele

Step-Up Federal Grant

Grant Publisher and Student Advisor

Assisted in production and publication of successful education grant for low-income and first generation college students
Interacted with 175 students on a week-to-week basis: assisted in study habits; scheduled events on students behalf; conducted educational seminars; advised with class scheduling; created five year plans; created financial plans for tuition and course payments

Western Carolina University

Associates of Science, Biology

Dual concentrated in Pre-Medicine and Forensic Anthropology.

Gaston College

Associates of Science, Biology