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Troy Heinzman

Troy Heinzman

Business Analyst


Business Analysis | Process Improvement | Analytics and Design | Report Management | Writing



Business Analyst

Lead Business Analyst for Hewlett-Packard (HP) US Retail program.

Collect and analyze data for ongoing evaluation of the HP program, assessing the impact of activities, assisting in reporting and data collection from team.

Collect requirements, design call reports and expertly word questions all while managing 50-75 data collection reports to ensure variable matching and export consistency.

Collect and analyze data for standard reporting, ad-hoc reporting and miscellaneous report requests utilizing SQL
- Standard monthly and quarterly reports
- Incremental reports
- Miscellaneous report requests from both internal and client personnel
- Programs, Sales Initiatives/Contest Reports
- Work with program lead to assist with program tracking and other similar tasks
- Compile reports of program and commission results
- Provides analytical support by identifying trends and suggest strategies to assist management with decision making
- Create PowerPoint presentations for meetings and account reviews
- Data Integrity Maintenance
- Maintain and update processes and procedures to maximize efficiencies
- Evaluate data to ensure validity and accuracy
- Liaise with customers

Career medium 05
Career medium 06


Sales Resource Rep

Split time between HP CMS and SRC in hybrid role.

- Created and summarized call report data from field staff.
- Processed nationwide sales data for the outside sales team of District Managers and Area Sales Managers.
- Delivered crucial throughput numbers to CMS team for completion of forecasting each month.
- Promoted to full-time Business Analyst.



Inside Sales Manager

Managed Inside Sales department for manufacturer of material handling and solid waste handling equipment.

- Prepared sales quotes, order forms, purchase orders, Bill of Materials, and delivery schedules.
- Revenue increased 15% during my tenure in part by streamlining procedures.
- Collaborated with purchasing, engineering, production, and sales staff.
- Provided monthly sales recap for executive review.

Career medium 04
Career medium 06


Sales Coordinator

- Expanded scope of duties to include invoicing, daily bank deposits and collections.
- Improved company-wide productivity by becoming an expert in the sales and invoicing software.
- Promoted to oversee Inside Sales division, thus consolidating two divisions.


SafeTec Compliance Systems

IT Project Manager

Data analyst and account manager for an ASP providing world-class MSDS and chemical management solutions and services.

- Enhanced department productivity through establishment of IT support center.
- Performed minor help desk duties such as maintenance on desk top machines, installing or removing software, troubleshooting printer and fax issues, and assisted co-workers with computer issues.
- Hand-selected to oversee fulfillment department in absence of director.
- Earned the opportunity to attend Trade Shows and work directly with VP of Marketing on special projects and client pitches.
- Promoted from Data Analyst to IT Help Desk to IT Project Manager during tenure.

Career medium 05

Clark College