Experian Marketing Services
Client Success Manager
June 2015 — Present
Cultivate and expand relationships with a portfolio of high profile clients across multiple verticals.
Lead all facets of client services tasks and are deeply rooted with senior level management for the strategy, production and delivery of our clients’ email and cross channel marketing project needs.
Manage a team responsible for the execution of email production, project scoping and implementation, presentation development and ultimately working with clients to grow their email program.
Work with clients on strategic planning initiatives, marketing program development, results analysis and campaign execution.
Identify opportunities for client growth including various Experian Marketing Service's solutions.
Accountability for resolving client issues, proposing solutions and escalating to the appropriate person to the point of resolution.