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Tricia Lane

Tricia Lane

Credit /Refund Representative

Sentara bi

Corapeake, NC


Sentara health care

Administrative representative

Team Coordinator: Traci Marshall-Ricks
Phone number: 757-934-4636

Ed registration rep.

Register patients for treatment in the emergency room.
Verified all demographic patient information.
Requested patient insurance information and copays for medical insurance.

Career medium 04
Career medium 05


Credit /Refund Representative

Team Coordinator: Donna Desmet
Phone number: 757-233-4858

Implements appropriate refund procedures, ensuring all accounts are worked.
Maintain weekly refund reports.
Process all medical insurance refund request.
Process all patient refund request .
Rebill ubo4 forms for correct retractions of insurance over payments.
Contact patients for correct insurance cob information to process refunds.
Meet weekly goals.


Obici hospital / Sentara 2800 Godwin blvd Suffolk , Va 23434

Patient accounting rep for billing support services

Director: Brevonda Cason
Phone number: 757-233-4606

Credit refund rep.
Request refunds for patients and insurance company's .

Insurance follow up rep.
Follow up with all insurance company's and patients.
Maintains confidentiality of all patient records and billing procedures.
Rebill with ub o4 forms to insurance company's .

Scanning rep.
Scan all patient and insurance request into the meditech system.
Remittance payments.
Patient demographic change request .
Attorney request for workers comp and copy's of patient payments.

Billing office clerical duties.
Answer all incoming calls to the billing office.
Answer all patient and insurance questions.
Process all mail correspondence.

Cashier duties.
Process all patient payments.
Make daily deposits.
Research payments for patients.

Career medium 05
Career medium 01

Smart document solutions 120 bluegrass valley parkway , Alpharetta , Ga 30005

Research of information specialist

Director: Holly Killian
Phone number: 800-367-1500

Process attorney request for medical records.
Process patient request for medical records.
Process all physicians office request for medical records.
Process birth verification letters.
Scan all document request to smart document system to process.
Answer all calls to medical records.
Assist all patient and doctors coming in to medical records.


The American association of healthcare administrative management

Certified patient account technician

Technical certification in patient accounting.
Tested for billing and government billing procedures.
Tested for admitting procedures.
Test for all aspects of medical billing, cashiering , admission to a medical faculty .

Education medium 02

Common wealth of Virginia


General education diploma in writing skills, social studies, science, reading and mathematics.