Trevor Highfill

This position encompasses:

- Responsible for providing technical support to hotel guests, associates and management with hotel technology systems and hardware.

- Install and maintain hotel IT hardware and software in accordance with brand standards.

- Utilize defined processes, procedures and protocols to uphold the security, structure and integrity of hotel networks and systems.

- Performs required IT maintenance and upgrades with minimal disruption to hotel operations, and maintain proper backups for supported systems.

- Focus on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues.

- Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data

- Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)

- Provide timely technical support to users, restore service and/or identify and resolve problems

- Provide regular monitoring of platform and system activities, isolating problems and determining their cause

This position encompassed:

- Functioned as the primary build expert to configure, build, and install the guest request application(HotSOS).

- Performed in-depth and precise investigation and documentation of current and future operational functionality of the guest request application(HotSOS).

- Required to have in-depth knowledge of the software application as well as understand the policies, procedures, and constraints of the hotel operation supported by the guest request application(HotSOS).

- Developed and documented internal procedures, collected information, and prepared specifications on system enhancements.

- Analyzed the functionality of the guest request application(HotSOS) while doing testing of operational systems.

- Developed user training aids and assisted in training the end-user in workflow and use of the guest request application(HotSOS).

- Functioned as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods.

- Analyzed the data being provided by the guest request application(HotSOS) in order to enhance the efficiency of hotel operations.

- Monitored the guest request application(HotSOS), and ensured that all departments were providing timely responses to orders.

This position encompassed:

- Overseeing the safety and security of the hotel and guests throughout the evening hours.

- Conducting security walks throughout the hotel property and responding to guest requests and any noise complaints.

- Problem solving and troubleshooting in order to resolve guest issues and respond appropriately to emergency situations.