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Trevor Highfill

Trevor Highfill

Information Technology Analyst

Hyatt Regency New Orleans

Wichita, KS

Information Technology Analyst

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Hyatt Regency New Orleans

Information Technology Analyst

This position encompasses:

- Responsible for providing technical support to hotel guests, associates and management with hotel technology systems and hardware.

- Install and maintain hotel IT hardware and software in accordance with brand standards.

- Utilize defined processes, procedures and protocols to uphold the security, structure and integrity of hotel networks and systems.

- Performs required IT maintenance and upgrades with minimal disruption to hotel operations, and maintain proper backups for supported systems.

- Focus on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues.

- Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data

- Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)

- Provide timely technical support to users, restore service and/or identify and resolve problems

- Provide regular monitoring of platform and system activities, isolating problems and determining their cause

Career medium 04
Career
Career medium 03

Hyatt French Quarter

Night Auditor

This position encompasses:

- Ensure the PMS system is rolled over to the next business date correctly.

- Ensure night audit packet is prepared in the proper fashion.

- Act as the night MOD and Front Desk staff.

- Coordinate with overnight guest request personnel to ensure guest requests are completed.

Career

Hyatt Regency New Orleans

Guest Request Coordinator

This position encompassed:

- Functioned as the primary build expert to configure, build, and install the guest request application(HotSOS).

- Performed in-depth and precise investigation and documentation of current and future operational functionality of the guest request application(HotSOS).

- Required to have in-depth knowledge of the software application as well as understand the policies, procedures, and constraints of the hotel operation supported by the guest request application(HotSOS).

- Developed and documented internal procedures, collected information, and prepared specifications on system enhancements.

- Analyzed the functionality of the guest request application(HotSOS) while doing testing of operational systems.

- Developed user training aids and assisted in training the end-user in workflow and use of the guest request application(HotSOS).

- Functioned as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods.

- Analyzed the data being provided by the guest request application(HotSOS) in order to enhance the efficiency of hotel operations.

- Monitored the guest request application(HotSOS), and ensured that all departments were providing timely responses to orders.

Career medium 04
Career
Career medium 02

Hyatt Regency New Orleans

Rooms Control

This position encompassed:

- Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival and special requests.

- Posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.

- Providing direction and support for front line Front Desk Agents.

- Maintaining an exceptional relationship with Housekeeping staff.

- Streamlining departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.

- Maintaining accuracy within accommodation availability.

- Ensuring that customer's concerns are handled in an effective, prompt and courteous manner.

- Demonstrating a positive demeanor to customers, both internal and external, at all times.

Career

Hyatt Regency Wichita

Security Agent

This position encompassed:

- Overseeing the safety and security of the hotel and guests throughout the evening hours.

- Conducting security walks throughout the hotel property and responding to guest requests and any noise complaints.

- Problem solving and troubleshooting in order to resolve guest issues and respond appropriately to emergency situations.

Career medium 01
Career

Wichita Heights High School