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Trasey Allen

Trasey Allen

Technical Consultant

AT&T

Technical Consultant at AT&T

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AT&T

Technical Consultant

* Responsible for being back office support for all of the Technical Sales Consultants in the Dallas, Houston and West TX areas.
*Duties include helping TSC’s design the network they are going to present to their customers, all pricing requests, contracting, helping with billing, pre and post sales work including placing orders and attending kick off calls with various outside departments.
*Collaborate with internal organizations to get the best pricing and solution for the customer including expedites as needed.

Career medium 01
Career
Career medium 04

AT&T

Technical Sales Consultant

*Duties include being part of sales team and help manage two seperate modules within the GEM organization.
*Work with customer to determine what the best network solution is going to be for them and their business.
*Work with product teams to get the systems correct when it comes to implementing the products we sell.
*Constantly doing updated training on new products and services that AT&T offers.

Career

AT&T

Communications Consultant

*Responsibilities included handling all requests for the SBC Affiliate Accounts and working with the Sponsorship and Events group to coordinate and facilitate installation of service for the “AT&T Experience” Truck tour. This included coordinating with all levels of management, throughout all regions, to make sure that service will be installed in a timely and efficient manner, following the project through the end process and coordinating the disconnection of service and removing of equipment.
*Also, work with the Sponsorship group on the “AT&T Home Turf 2006” tour; which includes setting up service for professional athletes that have signed contracts to promote our service.
*Successfully coordinate with The Marketing Arm, and our various internal groups, to ensure that service is installed on time without errors or delays. Efficiently handle any changes athletes request once service is installed.
*Successfully resolve any billing issues that might arise, and coordinated cuts when customer moving or making changes to services.
*Prepare Customer proposals and contracts for AT&T’s Products and Services.
*In addition, issue all orders necessary for the Leadership, Legal, and Annual Stockholders Meeting for the officers in San Antonio.
*Handle all changes in service, for the Executives, at headquarters in San Antonio.
*Serve as back up to Consultant in San Antonio. Also, I served as site-coordinator for installation of the VoIP project, in 2005, at headquarters in San Antonio for the officers.

Career medium 04
Career
Career medium 03

AT&T

Service Representative

*Processed complex disconnect orders such as circuits, trunks, and unbundled network element (UNE) loop with port combo.
*As a result of demonstrating strong interpersonal skills, leadership ability, organizing and planning skills, served as Head Service Representative in the Returning Customer Care (RCC).
*In this role, required to assist the managers in handling call takeovers, assisted representatives with order issue resolutions, and processing time off requests.
*Other duties include developing, implementing, and maintaining all notification on CLEC to CLEC slams.
*While serving on a special project created job aids, delivered training and provided on-job support for the issuance of UNE orders to Business Service Center (BSC), Alternate Channels and COG departments.
*As the Service Matter Expert (SME), I was selected to serve on a PMEI Sub-Committee for the development of a training lab at the Local Service Center (LSC).
*This lab will be used in training all LSC employees on understanding the ordering process from start to finish. I had the responsibility of scheduling all training for the lab.
*I revised the process for workload tracking at the RCC and Returning Ported Center (RPC).
*This revision resulted in a timesaving of fifty percent (50%).
*As service representative typing Ameritech orders I processed conversion orders, move orders, suspend and restore orders.
*I have proficiencies in both SWBT, and AIT systems.

Career

Dallas Baptist University

Incomplete