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Tony Latsch

Tony Latsch

Lincoln Concierge and Service Valet

Brondes Ford Lincoln of Maumee

Toledo, Ohio Area, us

Tony Latsch __________________________________________________ VISION To learn and develop as part of a fast-paced marketing team in the field of sales and marketing with a concentration in event promotions __________________________________________________ RESULTS Increased Priority Club membership enrollments 181% hotel...

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Brondes Ford Lincoln of Maumee

Lincoln Concierge and Service Valet

A range of responsibilities as Brondes Maumee's primary Lincoln appointment receptionist, valet pick up / delivery driver, and loaner vehicle coordinator consolidated into one client-focused role.

*Increased monthly service satisfaction rates from 83% to 92% (September 2015-July 2016) by offering and executing the Lincoln pick-up, delivery and loaner service
*Executes Lincoln / Ford email marketing campaigns and event promotion sponsorships (targeting, collateral development, and sending)
*Acts as a Lincoln service appointment receptionist by scheduling client appointments for Lincoln services and loaner rentals through in-bound calls
*Enhances the Lincoln service experience by developing client relationships and personalizing services around their lifestyles
*Offers elite service by specializing in shuttling client vehicles to the dealership and returning the vehicle back to the owner within a 50-mile radius
*Drop offs and retrieves rental cars from clients' residences
*Utilizes the Redcap digital valet dashboard and delivery service via the Redcap and Car Drop valet phone applications
*Drive incoming vehicles to and from the service lane and parking lot in a timely manner
*Fill in as a courtesy shuttle driver for both Ford and Lincoln clients when necessary
*Prepares and executes Enterprise rental agreements
*Completely clean driving record (focusing on driving for this position alone, 2+ years clean)
*Upsells Enterprise damage waivers and insurance options during rental delivery
*Logs Lincoln rental customers into Enterprise's Automated Rental Management System (ARMS) to allow Enterprise representatives to manage the entire rental process electronically
*Greets all customers entering the service area and directs them to the appropriate person or location