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Tony Garcia

Tony Garcia

Genius

Apple Retail

Chicago, IL

Technical Suport at Apple Retail

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Apple Retail

Genius

Providing technical support and troubleshooting for Apple hardware, software, and services as an Apple Certified Macintosh Technician (ACMT). Experience includes working with customers to reproduce and diagnose issues, prioritizing and completing repairs, escalating emerging issues to engineering, and managing the daily appointment queue. As a store, we are often selected to pilot new initiatives as well as pre-release applications, providing feedback and submitting bug reports throughout the trial period.

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Provided white glove customer service at events of all sizes, working from setup to tear down to ensure guests would have an enjoyable and memorable experience.

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