Physicians for Women of Greensboro
Certified Medical Assistant
December 2005 — May 2012
Telephone Triage Nurse/Certified Medical Assistant-
Gathered assessment details from patients to develop a triage call. Communicated effectively over phone to recognize patient health concerns. Provided appropriate guidelines for patients per physician approved protocols. Adhered to protocols to assess and formulate a plan of care. Prescribed physician approved medications, provided patient lab results, and consultation with physicians as needed for other medical advice. Managed to facilitate appointments over the phone on the nearest date/time available. Ensured accurately enter all pertinent information concerning patient encounter into the medical record (EMR).