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Tobias Franklin

Tobias Franklin

Head of Salesforce CRM UK and IRE



Head of Salesforce CRM UK and IRE at LivingSocial






Head of Salesforce CRM UK and IRE

I essentially make sense of a lot of data for the European arm of the world's 2nd largest deal based advertising firm.

I am the cartographer mapping out important trends both from where the company has been and where it is forecast to go, in order to provide intelligent direction for the future. I work directly for top directors interpreting their needs and requests and chunking this data so 1,000,000's of data points are delivered concisely and accurately.

I also improve the salesforce crm system through developer/system admin access to shape the system to our business requirements both current, seasonal, and future as well as incorporating other areas of the company into it. eg planners and customer services to boost efficiency of the business.

I hold regular meetings with each department head; I gather their requirements and develop this into a sfdc process often bringing in and coordinating resources such as project managers and other facilitators. Specific training is then rolled out by myself along with comprehensive user and process documentation.

I also supply support to the business when things go wrong and sit in on strategic meetings to offer my business expertise and knowledge to the team so that we might develop and grow in the right direction.

Career medium 02


Salesforce Business Analyst


Planned Services Helpdesk Advisor

Organising technical installations, troubleshooting helpdesk queries, processing of test data, communicating with heads of dept and associated partners, key contributions to the streamlining of work within the DSO work streams - agile methodologies, efficiency savings and risk analysis. Practised in Business Objects and Jaspersoft

Communicating with management teams and contractors within the DSO I share my resources across several departments daily. I also hold specialization in software development using Agile Project Management with Risk Identification.

Career medium 04
Career medium 03


Software Support

Assisting through the open source community in the development and research into the application and hardware resolution of the skype application within Intel based netbooks.

Modifying developer MID builds of the skype client for use in Debian Ubuntu based Linux distributions. Involving the use of bash scripts and .deb files.

Issuing user assistance through the use of forums and social media tools.


UK Ministry of Defence


Organising and assessing requirements, tracking and processing numerous individuals and courses on a day to day basis and communicate these across departments.

Communicating with civil servants and contractors I have furthered my presentation abilities and feel very confident presenting and expressing myself with related tasks, as well as communicating these with outside interests.

Career medium 02
Career medium 02

Dennis School Russia

English Teacher

Teaching Russian nationals aged 14-35 English language and Literature through different class mediums as well as through practical activities and trips out.

Organising and assessing groups of individuals while teaching classes while adapting my teaching level and methods according to class ability.


Portsmouth University

Computer Science, Project Management