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Timothy Chan

Timothy Chan

Desktop Support Analyst

ARC Resources Ltd.

Desktop Support Analyst at ARC Resources Ltd.


ARC Resources Ltd.

Desktop Support Analyst

• Provide tier I, II, III technical support for employees and external vendors
• Manage Microsoft Exchange, Lync, Active Directory
• Manage Cisco Unified Communications Manager, Cisco Unity Connection, Cisco VOIP phones
• RSA administration
• Mobile Device Management administration
• Field technical support

Career medium 04
Career medium 01

Government of Alberta Infrastructure Properties Division

Junior Technologist (Summer position)

• Provide technical solutions for the Edmonton Central property management division
• Standardize and automate the generation of lease budgeting data
• Develop an in-house forecast software solution to create benchmarks for multiple Government of Alberta lease portfolios



Microsoft Campus Leader

• Host windows workshops, deliver demos, organize events
• Collaborate with Microsoft team and help run marketing
activities and promotions to increase awareness and
knowledge of Microsoft products
• Work closely with campus clubs/societies to maximize effectiveness of marketing campaign
• Educate students about new product updates

Career medium 01


ASUS Campus Representative

• Act as test market for proposed campaign messaging and promotions
• Facilitate a social media campaign by creating awareness about ASUSTek online


Summer Business Internship Program Student Intern

• execute an e-marketing strategy by researching on effectiveness of different social media tactics
• facilitate client awareness of company operations by using emails and newsletters
• utilize online presence of the company to attract potential clients and specific demographic groups.
• execute Search Engine Optimization for company to improve search rankings.
• generate interest in company services and campaigns by using social networking sites.
• analyze data collected from previous campaigns in order to refine and improve similar ongoing projects.

Career medium 01

University of Alberta

General Sciences, Major in Computing Sciences and Minor in Mathematics