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Timothy Burnham

Timothy Burnham

Field Engineer

Medical University of South Carolina

Charleston, South Carolina Area

Specialties: Windows 7, OS X, Microsoft Office, Adobe Creative Suites


Medical University of South Carolina

Field Engineer

Handle technical troubleshooting within an enterprise environment, including diagnosing Windows 7, MDM and printer issues. Engaged in customer service via face-to-face, e-mail, and phone in a timely manner.
• Assist with special projects, install new computers, peripheral hardware
• Install, maintain and repair workstation and peripheral hardware
• Troubleshoot and resolve end-use software and operating system issues
• Configure e-mail, VPN Any Connect, Citrix, MDM on iPhones, iPads, and Android devices
• Resolve issues with Epic Systems and repair user roaming profiles
• Assisted in updating Dell desktop to Lenovo M92 desktop
• Help setup two clinics

Geek Squad

Operations Agent

Run the administrative functions within Geek Squad and manage department communications.
Manage product shipping and receiving.
Perform basic software repairs/installations and light touch repairs to products.
Maintain, repair, and service client technology and devices
Provide customers with repair, installation and service of products in the store
Assist sales team to explain services and technology to customers
Work with the sales team, explaining services and technology to help them achieve business goals
Provide initial contact with customers, check in products and run basic test to determine products needs
Conduct technology clinics and classroom-based training sessions
Train three new employees

Chareston International Film Festival

Social Media / Production

Photograph events hosted by the Charleston International Film Festival
Update social media sites
Assist in graphic editing
Assist in video editing

The Charleston International Film Festival (CIFF) is a 501(c)3 non-profit organization created in 2007 to bring people together through the art and science of film. Through this unique art, which has the power to touch our emotions and provoke thought like no other, we intend to promote the exchange of ideas, a greater cross-cultural awareness, and inspire others around the world.