Tire & Lube Support Manager
November 2001 — November 2002
Contributed to the achievement of the TLE financial goals by monitoring and evaluating the performance of the TLE employees and implementing plans to achieve objectives.
Ensured effective communication with TLE employees on their duties and on any issues that may arise either with the employees or with the customers.
Ensured effective communication with customers to answer questions, including merchandise location and providing guidance on prices, and services available.
Ensured customer services are processed by inputting data quickly and accurately, processing service
orders, maintaining appropriate customer wait and bay times, giving appropriate time estimates, assisting in the service area as needed.
Ensured a safe and clean environment by maintaining safety standards, such as making sure employees
are securing tires on the risers, securing other automotive merchandise on highwalls, features, and displays, performing maintenance, and cleaning as required.
Ensured in-stock and appropriate inventory levels by ordering and coordinating tire and battery shipments with the appropriate distributor.
Monitored area for signs of shrink and potential security risks, such as open packages of automotive
accessories or damaged and out-of-date batteries and contacts proper level of management and/or In-
Understood and operated all Bay Support System (BSS) computer equipment to quickly and accurately
process customer transactions.