Leadership Support Central
December 2013 — Present
In this leadership role, I lend my expert guidance to our Account Executives to make sure each customer call results in a positive, productive outcome. I work to help my colleagues commit to reach – and surpass – sales, service and operational business goals. I provide feedback that enhance the team’s knowledge of the industry, products, and quality customer service. As LSC, I partner with other leaders to share ideas, ensure positive working relationships and foster effective communication.In addition to strong motivational, team-building and communication skills, I am comfortable as the “go-to” for a wide range of customer service situations, many requiring exceptional tact and diplomacy.